Refund & cancellation

Agentic Build Works sells Lookuvi plans and try-on packs to salons in India. Prices in the product are in Indian rupees and are shown before payment. GST is not charged until Agentic Build Works has a GSTIN. A receipt is not a tax invoice until then.

Plans

Monthly and annual prices are shown on the billing screen. Annual billing is ten times the monthly price (two months free). Choosing a plan does not add hidden fees at checkout. There is no false countdown or drip pricing in the product UI.

Renewal

A paid plan renews for the same interval (monthly or yearly) until the salon owner cancels or the subscription lapses for non-payment. Renewal terms and the next charge amount are visible on the billing screen before you pay. Contact support@agenticbuildworks.com or use the billing controls to cancel; cancellation stops the next renewal and does not remove unused try-ons already on the balance unless the account is closed.

Try-on packs

Packs add try-ons to the salon balance. A failed AI preview returns the try-on to the balance. Unused try-ons from a pack are not cash-refundable once the pack is credited, except where Indian consumer law requires otherwise or Agentic Build Works agrees in writing.

Refunds

If you were charged in error, or a paid feature was unavailable for a material period after payment, email support@agenticbuildworks.com within 7 days with the payment reference. Approved refunds are returned to the original UPI / Razorpay instrument within 7–10 working days after approval.

Cancellation

You may cancel a subscription before the next renewal. After cancellation, guests may lose try-on access when the paid period ends. Export any leads you need before closing the salon.

Grievance contact: see Grievance.